FAQ's
We hope the Frequently Asked Questions below can help you navigate this experience.
What are the 10-Year Exclusive Editions?
Underdogs 10-Year Exclusive Editions is a digital sale. This initiative is dedicated to the presentation and purchase of new and exclusive editions from the upcoming exhibition Arquivo at Underdogs Gallery. The webpage will be live for only 72 hours, between 7 pm 18 November and 7 pm 21 November GMT (= WEST, UTC).
Who will have access?
These editions are exclusive for Underdogs newsletter subscribers, who will receive a link on the day of each drop.
How long will each drop be available?
Each drop will be available for 24 hours. After these 24 hours, the sale will expire and you will no longer be able to purchase the editions from that drop.
How many drops will there be?
There will be 3 drops, with 3 editions each.
18 November | Drop 1 FAILE x Vhils, JonOne, Camila
Nogueira
19 November | Drop 2 Shepard Fairey, Tamara Alves, Ruído
20 November | Drop 3 Felipe Pantone x Vhils, PichiAvo,
Kruella d’Enfer
Are the editions limited?
Yes, all the editions are limited and come with a COA (Certificate of
Authenticity).
When will I receive the artwork I have acquired?
The Editions will be shipped up to 45 days after the date of your
purchase.
For international orders outside the EU, additional fees may be charged by
local customs.
Collecting the purchased editions at the gallery is free of charge and, if
you choose this option, you will be contacted in order to schedule the
pick-up.
Any further inquiries regarding shipping should be directed to
store@under-dogs.net.
How will Underdogs protect my data?
Underdogs treats the protection of personal and confidential information with the highest priority. All our data is stored securely, and we never share any acquired or entrusted information with anyone outside the organization without the express permission of the original owner of that information. Please read our privacy policy here.
I need help, how can I contact you?
If you would like to contact us, please send an email to store@under-dogs.net.
If for any reason you are unhappy with your purchase or have changed your mind, please inform us by email at gallery@under-dogs.net within 14 days of receiving your goods. Unfortunately, after 14 days we cannot proceed with a full refund or exchange.
All damages must be reported by email to gallery@under-dogs.net within 24 hours of receiving the goods. In case of proven damage, and according to the availability of the goods online, you can choose either to return the goods or exchange them.
If there is damage reported to us that allows us to proceed with the return or if you return goods within 14 days of receiving them, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are well received at our headquarters. Returns are processed within two weeks, but refunds might take up to 2 additional working days to show in your account.
In case of payments made through PayPal or MB Way, we will refund you according to the rules and methods used by the providers of PayPal and MB Way. In case of queries about how refunds are processed, you must reach us at gallery@under-dogs.net.
All returns allowed by Underdogs should be made by post and upon following our instructions in order to protect the goods and sent to our headquarters. If we realize that any goods are sent back to us with damage or loss or in conditions that prevent us from putting them back to the sale, which was not caused by us, you may not be entitled to a refund.
We will endeavour to process all orders for the following 1-2 weeks, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the following business days within 1-2 weeks. Orders are processed from Lisbon, Portugal.
Availability of products may vary and cannot be guaranteed. If you have ordered an artwork that is not available or is delayed, we will notify you via email or telephone.
We ship worldwide and shipping may usually take 1-2 weeks if your address is in Portugal and a maximum of 30 days for the rest of the world. In any case, we will try not to take longer than 30 days.
In the case of Open Editions, the editions will be shipped on a first come first served basis and will arrive 30 days after the last day of the release. After the release closes, the prints will be produced, signed and numbered by the artist. We will notify you by email once your edition has shipped.
In the case of the Viewing Room, the unique pieces will be processed for all orders during the 30 days following the end of the exhibition (please check the Exhibitions calendar here), Monday through Friday, excluding holidays. Shipping at Underdogs includes standard delivery only and shipping time will vary according to the address provided.
Shipping at Underdogs includes standard delivery only.
You will receive a confirmation email when the order has been dispatched. Please note that our shipments are insured. Portugal and EU residents will pay VAT on their purchases.
For international orders, additional fees may be charged by the companies that provide services for us: FedEx and TNT.
Orders are delivered using FedEx and TNT and we put all our efforts into taking good care as they are art items and fragile goods. All artworks will be safely packed, according to the best practices.
Any further inquiries on shipping should be directed to gallery@under-dogs.net.
This version was last updated on 22nd October 2024.
This Privacy Policy is designed in accordance with Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 (GDPR) and any applicable supplementary legislation. It explains how your personal data is collected, used, and protected by **Underdogs – Comércio e Produção Artigos Decorativos, Lda.** (henceforth referred to as "Underdogs", "we", or "us").
About Us
Underdogs is a cultural platform based in Lisbon, Portugal, encompassing a gallery, a public art programme, the production of artist editions, and the development of commissioned art projects. This Privacy Policy applies to all data collected by Underdogs as a data controller, including data collected on our website or via other communication channels. If you disagree with our data practices, please refrain from using our website.
Our registered office is located at Rua Ilídio Gomes de Carvalho, nº 1, R/C Dto, 2840-268 Seixal, Portugal, and our Portuguese VAT number is 510985718.
For any questions about our privacy policy or the use of your personal data, please contact us at info@under-dogs.net.
1. Who is responsible for the processing of your personal data?
1.1 Your personal data is processed by Underdogs (the Data Controller).
1.2 We reserve the right to modify this Privacy Policy, and any changes will be communicated on our website.
1.3 You may contact us with any inquiries at **info@under-dogs.net**.
2. What personal data do we collect?
2.1 We collect personal data that you voluntarily provide to us when you:
- Register on our website, place an order, or subscribe to our newsletter
- Contact us via email or other communication channels
This includes personal details such as name, email address, phone number, VAT/ID information, and preferences.
2.2 When you visit our website, we may collect data about your operating system, browser preferences, and usage activity via our IT systems and third-party tools, such as Google Analytics and Shopify.
3. Why do we collect your personal data?
3.1 We collect and process your personal data for the following purposes:
- To fulfill your requests for information, products, or services
- To improve our website, products, and services
- To ensure website security and prevent fraud
- To comply with legal obligations
3.2 We may send marketing communications if you have provided consent to receive them.
4. Legal basis for processing your data
4.1 We process your personal data based on:
- Your consent for the provision of services or products
- Legal obligations
- Legitimate interests, such as improving our services and ensuring website security.
5. How do we protect your data?
5.1 We use appropriate technical and organisational measures to ensure the security of your data.
5.2 Your data will be retained only as long as necessary to fulfill the purposes described or until you withdraw consent.
5.3 We may share your data with third-party service providers under strict confidentiality agreements.
6. Your rights
6.1 As an EU resident, you have the following rights regarding your personal data:
- Access: The right to request a copy of your personal data
- Rectification: The right to request correction of any inaccurate data
- Erasure: The right to request deletion of your data
- Restriction: The right to request restriction of processing your data
- Objection: The right to object to data processing for direct marketing purposes
- Portability: The right to request the transfer of your data to another service provider
6.2 You can exercise these rights by contacting us at info@under-dogs.net
7. Cookies Policy
We use cookies to enhance your experience on our website. Cookies allow us to recognise you on subsequent visits and personalise content accordingly. Types of cookies used include:
- Strictly necessary cookies: Required for the operation of the website
- Performance cookies: Allow you to navigate the website and use its features
- Functionality cookies: Remember your preferences to offer personalised content
- Advertising cookies: These cookies are used to track your browsing habits and show you relevant advertisements based on your interests. They may also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.
Please note that third-party services, such as Google Analytics, Shopify, Facebook, and Instagram, may also use cookies. You should review their cookie policies independently.
8. How do we process and share your information?
We may share your personal information with third parties that assist with business operations, such as payment processing (e.g., PayPal, Odoo), shipping (e.g., FedEx, TNT), and customer relationship management. We take care to ensure that these providers use appropriate privacy practices.
9. What information we may share about you and why
Some of your personal information may be shared with the following companies, which assist in performing work for Underdogs:
- Silhuetas Difusas – Unipessoal, Lda., with registered office at Avenida 25 de Abril, 88, Pinhal de Frades, 2840-286 Seixal, Portugal (VAT: 508734762)
- Harmonia Tropical, Lda., with registered office at Parque Industrial do Barreiro, Rua 24, Armázem 5-7-9, 2830-571 Barreiro, Portugal (VAT: 513622829)
- Iminente – Produções, Música e Arte, Lda., with registered office at Rua do Comércio, 17, LJ, 2840-327 Pinhal de Frades, Portugal (VAT: 515310930)
- Geração Inadiável Produções Artísticas, Lda., with registered office at Avenida 25 de Abril, 88, Pinhal de Frades, 2840-286 Seixal, Portugal (VAT: 514025921)
These companies perform work for Underdogs and are obliged to protect your personal information in line with this Privacy Policy.
10. Third-party websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices.
11. Changes to this Privacy Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via email to registered users, and we encourage you to check this page regularly for updates.
Contact Us
For further information about how we process your data, or if you wish to exercise any of your rights, please contact us at info@under-dogs.net. We will respond within 30 days or notify you of any additional time required for complex requests.
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All content ©2024 Underdogs – Comércio e Produção Artigos Decorativos, Lda, trading as Underdogs. All rights reserved.
This version was last updated on 22nd October 2024.
Welcome to Under-Dogs Online Shop! These Terms of Service govern your access and use of the website https://www.under-dogs.net/, operated by Underdogs – Comércio e Produção Artigos Decorativos, Lda. (hereinafter referred to as "Underdogs", "we", or "us"). By using our website, you accept and agree to comply with these terms. Please read them carefully. If you do not agree, you should not use the website.
1. About Us
Underdogs is a cultural platform based in Lisbon, Portugal that encompasses a gallery with two exhibition areas, a public art programme, the production of artist editions, and the development of commissioned art projects. Established in 2010 and consolidated in its present form in 2013, Underdogs works with a diversified roster of Portuguese and international artists connected with the urban-inspired contemporary art universe, fostering the development of close relationship between creators, the public, and the city.
Since its inception, Underdogs has worked closely with over 100 Portuguese and international artists helping them to produce original, high-quality editions.
Created in a variety of media – including screen prints, Risograph prints, photographic prints, sculptural and ceramic objects, and books, among others – and coming in a wide range of affordable prices, these can be purchased through our online store (with worldwide shipping).
By using Underdogs Online Shop, you are accepting and agreeing to these terms and conditions, our privacy policy and cookie policy. Please note that any other terms to be referenced in this document may become available further on, subject to notice by us.
This website is operated by Underdogs – Comércio e Produção Artigos Decorativos, Lda, trading as Underdogs. We are registered in Portugal under VAT number 510985718 and have our registered office at Rua Ilídio Gomes de Carvalho, nº 1, R/C Dto,2840-268 Seixal, Portugal.
From time to time Underdogs may make limited time or other special offers available which are also subject to the terms and conditions stated at the time of placing an order. In the event of any conflict between these terms and conditions and the special offer conditions, the special offer conditions shall apply.
2. Access to Underdogs Online Shop
2.1 Eligibility
You must be at least 18 years old to place an order on our website. By visiting and/or registering an account, you consent to the collection and processing of your data as described in our Privacy Policy.
2.2 Account Registration
To place an order, you must register for an account. You agree to provide accurate and complete information and keep your account details updated. You are responsible for maintaining the confidentiality of your login credentials.
2.3 Order Issues
If there are any problems with your order, we will notify you by email or telephone. We take appropriate measures to secure your order details and payment information, but we are not responsible for any unauthorised access or breaches beyond our control.
3. Orders and Payment
3.1 Product Availability
All items on the website are subject to availability. If an item is out of stock or delayed, we will notify you by email or phone.
3.2 Prices and Payment
Orders are only processed after payment confirmation. Once the payment has been confirmed, we will send you an email confirming that the order has been processed. It may take a few days for the payment to be processed in your account.
To make a payment at our website you must use Paypal, MB Way, Visa or Mastercard.
All payments through Paypal are taken in EUR (€) and will be charged at the current exchange rate. To view current exchange rates please contact your bank.
Payment can be made via our secure check out pages using your credit or debit card. Your card will be debited at the moment you place your order and receive confirmation.
3.3 Discount Codes and Gift Cards
Occasionally, Underdogs may offer discount codes. Users with a valid discount code are entitled to receive the amount of discount offered by Underdogs at Underdogs Online Shop.
The discount code is only valid online and for the period for which it has been given. Discount codes cannot be exchanged for cash and are non-transferable.
Underdogs’ gift cards are issued by Underdogs and can be redeemed against any or a selection of artworks available at our store. Special conditions may apply to our gift cards and in such case, we would advise you to read those terms and conditions before purchasing it.
Gift cards may be combined with other forms of payment but are not exchangeable for cash. If conditions allow it, gift cards may be used more than once.
By purchasing a gift card at our website, you are consenting to the collection, use and disclosure of your personal information to Underdogs for the purpose of the issue and redemption of your gift card.
4. Shipping and Returns
4.1 Shipping Policy
We will endeavour to process all orders the following 1-2 weeks, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the following business days within 1-2 weeks. Orders are processed from Lisbon, Portugal.
Availability of products may vary and cannot be guaranteed. If you have ordered an artwork that is not available or is delayed, we will notify you via email or telephone.
We ship worldwide and shipping may usually take 1-2 weeks if your address is in Portugal or in some locations in Europe, and a maximum of 30 days for the rest of the world. In any case, we will try not to take longer than 30 days.
Shipping at Underdogs includes standard delivery only.
You will receive a confirmation email when the order has been dispatched. Please note that our shipments are insured. Portugal and EU residents will pay VAT on their purchases.
For international orders, additional fees may be charged by the companies that provide services for us: FedEx and TNT.
Orders are delivered using FedEx and TNT and we put all our efforts into taking good care as they are art items and fragile goods. All artworks will be safely packed, according to the best practices.
Any further inquiries on shipping should be directed to info@under-dogs.net.
For more details, please review our Shipping Policy.
4.2 Returns Policy
If for any reason you are unhappy with your purchase or have changed your mind, please inform us by email info@under-dogs.net within 14 days of receiving your goods. Unfortunately, after 14 days we cannot proceed with full refund or exchange.
All damages must be reported by email info@under-dogs.net within 24 hours of receiving the goods. In case of proven damage, and according to the availability of the goods online, you can choose either to return the goods or exchange it.
If there is damage reported to us that allows us to proceed with the return or if you return goods within 14 days of receiving them, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are well received at our headquarters. Returns are processed within two weeks, but refunds might take up to 2 additional working days to show in your account.
In case of payments made through PayPal or MB Way, we will refund you according to the rules and methods used by the providers of PayPal and MB Way. In case of queries about how refunds are processed, you must reach us at info@under-dogs.net.
All returns allowed by Underdogs should be made by post and upon following our instructions in order to protect the goods and sent to our headquarters. If we realise that any goods are sent back to us with damage or loss or in conditions that prevent us from putting them back to sale, which were not caused by us, you may not be entitled to refund.
For more details, please review our Returns & Refunds Policy or contact us at info@under-dogs.net.
5. Intellectual Property
5.1 Artwork and Content
All artworks on the website are original and created by the respective artists. The purchase of an artwork does not transfer any copyright or related intellectual property rights to you. These rights remain with the artist, and you are prohibited from reproducing or distributing the artwork without permission.
5.2 Copyright Policy
We respect the intellectual property rights of others and expect users of Underdogs Online Shop to do the same.
All artworks available on our website for sale are original copies and were entirely and exclusively produced by the respective artists mentioned therein. All copyrights belong to their respective artists.
If you have a belief that any content on our store infringes your intellectual property, let us know at info@under-dogs.net.
Please note that by placing an Order, you are purchasing the physical artwork only and this does not give you any rights under copyright or related rights over that artwork. Copyright or related rights must be negotiated separately with the relevant owner of the intellectual property rights.
5.3 Display of the Artworks
The images of the artworks on the website are for illustrative purposes only. We try to display the colours accurately, but we are not liable for any non-conformity between your computer or device’s display of the colours and the real colours of the physical artwork.
6. Limitation of Liability
6.1 No Warranty
We provide our website and its content on an "as is" basis without warranties of any kind, whether express or implied. We make no guarantee that the website will be free from errors, viruses, or interruptions.
6.2 Limitation of Liability
Underdogs will not be liable for any indirect, incidental, or consequential damages arising from your use of the website. Your use of the website is at your own risk.
7. Force Majeure
Underdogs is not liable for delays or failures in performance resulting from events beyond our control, including natural disasters, wars, pandemics, technical failures, or other unforeseen circumstances. If affected by such events, we will notify you and work to resolve the situation as quickly as possible.
8. Changes to Terms of Service
We may update these Terms of Service periodically. Any significant changes will be communicated via email to registered users or posted on the website. Continued use of the website after changes are made constitutes acceptance of the updated terms.
9. Governing Law and Jurisdiction
These terms are governed by the laws of Portugal. Any disputes arising from these terms or your use of the website will be resolved in the courts of Lisbon, Portugal.
10. Contact Us
If you have any questions, suggestions and commentaries, you should address them to info@under-dogs.net.
Any queries about the terms and conditions of Underdogs Online Shop or regarding your order, you can let us know at info@under-dogs.net. We will try to get back to you as soon as possible and in any case within 30 days.
All content 2024 © by Underdogs – Comercio e Produção Artigos Decorativos, Lda. trading as Underdogs.
All rights reserved.
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